Your Privacy Matters
Last reviewed June 2026.
SFB Ebanq Ltd ("SF Digital Pay", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our payment processing platform and services (the "Services").
BY USING OUR SERVICES, YOU AGREE TO THE COLLECTION AND USE OF INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS OR USE THE SERVICES.
Information We Collect
Personal Information
We collect information that identifies, relates to, describes, or is capable of being associated with you ("Personal Information"), including:
- Name, email address, phone number, and postal address
- Business name, tax identification number, and business address
- Bank account information and payment card details
- Government-issued identification (for verification purposes)
- Username, password, and security questions
Transaction Information
We collect information about the transactions you conduct through our Services, including:
- Payment amounts, dates, and recipients
- Account balances and transaction history
- Merchant and vendor information
- Chargeback and dispute data
Technical Information
We automatically collect certain technical information when you access our Services:
- IP address, browser type, and operating system
- Device identifiers and mobile network information
- Cookies, web beacons, and similar tracking technologies
- Usage data, including pages viewed and features accessed
- Log data and error reports
How We Use Your Information
We use the information we collect for the following purposes:
Service Provision
To provide, maintain, and improve our payment processing Services.
Transaction Processing
To process payments, transfers, and other financial transactions.
Account Management
To create and manage your account, verify your identity, and authenticate access.
Compliance
To comply with legal obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
Fraud Prevention
To detect, prevent, and investigate fraudulent or illegal activities.
Communication
To send you service-related notices, updates, and marketing communications (with your consent).
Analytics
To analyze usage patterns and improve our Services.
Customer Support
To respond to your inquiries and provide technical assistance.
Disclosure of Your Information
We may share your information with the following parties:
We do not sell your Personal Information to third parties for their marketing purposes.
Data Security
We implement industry-standard security measures to protect your information, including:
Encryption
AES-256 encryption for data at rest and TLS 1.3 for data in transit.
Access Controls
Multi-factor authentication (MFA) and role-based access controls.
PCI DSS Compliance
Full compliance with Payment Card Industry Data Security Standards.
Regular Audits
Periodic security audits and penetration testing.
Monitoring
24/7 security monitoring and incident response protocols.
While we strive to protect your Personal Information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Data Retention
We retain your Personal Information for as long as necessary to:
- Provide our Services and fulfill transactions
- Comply with legal, regulatory, and tax obligations
- Resolve disputes and enforce our agreements
- Maintain business records and analytics
Transaction records are typically retained for a minimum of seven (7) years to comply with financial regulations. When Personal Information is no longer needed, we securely delete or anonymize it.
Your Privacy Rights
Depending on your location, you may have the following rights:
Access
Request a copy of the Personal Information we hold about you.
Correction
Request correction of inaccurate or incomplete information.
Deletion
Request deletion of your Personal Information (subject to legal retention requirements).
Portability
Request a copy of your data in a structured, machine-readable format.
Opt-Out
Opt out of marketing communications at any time.
Object
Object to processing of your Personal Information for certain purposes.
To exercise these rights, please contact us at privacy@sfdigitalpay.com. We will respond to your request within 30 days.
International Data Transfers
Your information may be transferred to, stored, and processed in countries other than your country of residence, including the United States. These countries may have data protection laws that differ from those in your country.
When we transfer Personal Information internationally, we implement appropriate safeguards, including:
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions recognizing equivalent data protection standards
- Privacy Shield or successor frameworks (where applicable)
Third-Party Services
Our Services may contain links to third-party websites, applications, or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.
We use third-party analytics services (such as Google Analytics) to help us understand how users interact with our Services. These services may collect information about your use of our Services and other websites over time.
Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect Personal Information from children. If we become aware that we have collected Personal Information from a child without parental consent, we will take steps to delete that information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. We will notify you of any material changes by:
- Posting the updated Privacy Policy on our website
- Updating the "Last Updated" date at the top of this page
- Sending you an email notification (for significant changes affecting your rights)
Your continued use of our Services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Get in Touch
Our team is here to help with any privacy-related questions.
SFB Ebanq Ltd, 30 N Gould Ste B, Sheridan, WY 82801, United States
Available Monday–Friday, 9:00 AM – 3:00 PM UTC +1